Here are a list of frequently asked questions we have received over the years.
Question: How long has Keys to Us been in business?
Keys to Us has been in business since 1996.
Question: How many drivers do you have?
We employ over 60 drivers; about 30 teams
Question: What areas do you cover?
Currently, we serve Northumberland, Durham, York, Toronto, Peel, & Halton Regions. We also assist clients in the cities of Peterborough and Hamilton. If you’re interested in becoming a driver for any of these regions, click here.
Question: What services do you provide?
We convey you, your guests and your vehicle to a desired destination. If you've become impaired by way of intoxicants, sedative, stress or a medical treatment, Keys To Us Ltd is the best way to get where yo need to go. If you're going somewhere else with friends, and simply wish to have your vehicle delivered to your residence, we're happy to help you. You may have a busy day on the road and require a personal driver to help you get more done while travelling or you may have temporarily lost your license and still need to manage day to day, call Keys To Us Ltd. it couldn't be easier. (some services not available in Oshawa).
Question: How do I reserve a service in advance?
Please link to https://keystous.com/book-now/ to request an estimate and one of our customer care representatives will call you to finalize your reservation. Alternatively please call 1.800.439.0339 to set a reservation directly.
Question: Can I request a specific driver or driver team?
Yes - when you make a reservation you can request certain driver attributes such as "male", "female", or "non-smoker". You can also request specific drivers (subject to availability) and we will make every attempt to complete your request.
Question: Do you accept credit cards?
Yes! We accept – VISA, MasterCard, and VISA Debit.
Question: Will you service long distance trips and cross boarder destinations?
Yes - whether you need to travel long distances and/or to other provinces or to the USA, we are your professional driving solution. If you simply require a vehicle delivered then Keys To Us Ltd provides door-to-door service.
Question: How did this business get started/Who are the owners?
Click here for more information about our company.
Question: How much is this going to cost?
Our service fees are based on the distance traveled and could vary depending on the route taken. For an estimate call our Dispatch team at 1-800-439-0339.
Question: Are you more expensive than limos, rideshare services or a taxi?
This can depend on how far you are traveling and whether you would require a second rideshare or taxi to retrieve your vehicle the following day. On average, we tend to be just slightly more than a single cab ride. However, the difference is, with using Keys to Us Ltd designated driver service, your vehicle is also brought home with you – now that’s convenient! Our private driver services are significantly cheaper than Limo's or black car services.
Question: What happens if you get into an accident?
When you hand your keys over to our driver, you are willingly giving our driver control of your vehicle, and assuming what risks may be associated with this. Your insurance policy will cover our driver while operating your vehicle as long as they are over the age of 25, are fully-licensed to drive in the Province of Ontario and are insurable. However, if they are deemed at fault, you could seek compensation for part, or all, of your deductible.
(905) 433-2005 (Local Durham)
(905) 737-2444 (Local GTA)
(800) 439-0339 (Toll Free)
Keys to Us Ltd.
105 Consumers Dr. Unit 3
City of Oshawa Designated Driving Broker License #L3874-16*
*In compliance with the City of Oshawa Licensing By-Law 120-2005, some restrictions apply to designated driving services in Oshawa. Personal driver, vehicle delivery and patient transport services are not available within Oshawa city limits. Please consult www.oshawa.ca/dds for additional details.